The Fidelis Principle
Many companies speak of developing its staff and investing in its people. The T’s are crossed and I’s dotted to satisfy client’s who are looking for a service partner whose staff will be happy in their work and deliver excellent customer care.
Unfortunately it is often the case that nothing further than a tick in the box is applied. Managers who make these assurances fail to communicate to staff clearly, leaving them feeling undervalued, unmotivated and confused. From there it doesn’t take long for the customer to realise all is not quite what was promised.
Fidelis was created as a catalyst to end to this endemic problem.
People are a product of their environment. We believe if you treat anyone with respect, honesty and trust and they will repay you with loyalty and pride.
Before Fidelis was formed, we agreed our people would be the core strength of our business. We made a vow that their happiness, confidence and development had to be secured if we were to be successful in delivering the best service to our customers.
The process begins with full training, regardless of how long a person has worked in the industry. Over time people develop habits, which are not always good and often difficult to break. All our people are treated as equals and receive the same attention and dedication during training. This procedure guarantees Fidelis can apply skill and deliver quality of service, but this is only half the story.
There are few of us who would be content performing the same task every day. It is human nature to have a goal. Regardless of the size of the challenge, once reached the result is a sense of achievement and satisfaction. We believe this should be encouraged and success recognised and rewarded.
For Fidelis, personal development is equally as important as the ability to perform a task. We want our people to set goals, we support them with their ambition and watch as their self-esteem and confidence grows.
We constantly hear customer’s remark on the dramatic positive change in quality, not only in the cleaning services they deliver, but also the outlook and performance of the operative. Engaging and involving our entire team is a key component of our culture. It is critical to the success of our business. Our customers are already reaping the significant benefits of The Fidelis Principle. Just imagine what we could do for you?
To find out how Fidelis could transform your organisation, call 0121 683 6933 or visit www.fidelisgroup.co.uk
Date of release: 28 February 2012